Twitter customer service is on the spot
Twitter customer service is on the spot

Twitter customer service is on the spot. Twitter beefed up its customer service tools for companies and organizations to provide the location of customers – if the customers choose – and better map a response for additional help. Twitter has long been a valuable customer service opportunity for companies serious about customer service, providing immediate […]

The app of my eye is changing before it
The app of my eye is changing before it

The app of my eye is changing before it – instant apps, that is; but certainly not like instant grits or oatmeal. Announced last spring at Google I/O, the internet overlord has begun a limited test of its new Android Instant Apps technology and if all goes according to plan the whole app ecosystem will […]

Apps: Android wins users – iOS wins money
Apps: Android wins users – iOS  wins money

When it comes to dominance in mobile apps: Android wins users – iOS wins money. At least that’s what is reported – and continues past trends – in the annual report for 2015 issued this week by App Annie, a leading mobile applications analytics and market research firm. The vast majority of Internet users in […]

Facebook & Google top our mobile use in America
Facebook & Google top our mobile use in America

With 80 percent of us with mobile phones now using smartphones, Facebook & Google top our mobile use in America. That is to say, the top eight of the top 10 smartphone apps used by Americans in 2015 were Google or Facebook apps. This according to Nielsen, which measured mobile use through the installation of […]

EU v. Google: antitrust isn’t evil?
EU v. Google: antitrust isn’t evil?

Let’s cut to the chase, here: EU v. Google could determine – eventually – if Google does evil after all by being a bully with its search dominance and Android smartphone market manipulation. The Europe Union’s Competition Commission formally filed antitrust charges April 15 against the tech giant claiming it abuses its dominance in Internet […]

Android for Work – Enterprise level mobile
Android for Work – Enterprise level mobile

Google formally unveiled its complete Android for Work suite of apps and security and, well, just about a full panoply of mobile and desktop apps for the enterprise level environment. This rollout pits Google right smack up against Microsoft, which years ago ruled the work space. Remember Outlook for email and MS Word for writing? […]

Android vs. iPhone, Google vs. Apple…which are the cool kids?
Android vs. iPhone, Google vs. Apple…which are the cool kids?

We know social media is moving – and rapidly – to the mobile web via smartphones. Because we know two-thirds of all adults are connected to social media and we know the great majority of people now use smartphones (64 percent for the crowd between 24 and 34 years old), it only stands to reason […]