Facebook M is gonna sit on your digital shoulder
Facebook M is gonna sit on your digital shoulder

Facebook M is gonna sit on your digital shoulder, whispering advice and suggestions as you stare into your screens chatting with friends on Messenger. Facebook announced April 6 it is rolling out to chat app Messenger users a relatively tame version of its artificial intelligence (AI) experiment, M, to make the app more “useful, seamless […]

Twitter customer service is on the spot
Twitter customer service is on the spot

Twitter customer service is on the spot. Twitter beefed up its customer service tools for companies and organizations to provide the location of customers – if the customers choose – and better map a response for additional help. Twitter has long been a valuable customer service opportunity for companies serious about customer service, providing immediate […]

If you’re not mobile you’re standing still
If you’re not mobile you’re standing still

If you’re not mobile you’re standing still. If your digital marketing is not focused on mobile devices, you aren’t moving anywhere. You’re not advancing. Let’s face reality here. The most frequent way people access the internet today is on a mobile device; a smartphone, a tablet, often both; often at the same time. “In a […]

Contact Congress through Facebook
Contact Congress through Facebook

Thanks to a new tool rolled out March 27 you can now contact Congress through Facebook. The tool, called Town Hall, makes it especially easy for the roughly 213.7 million Americans who regularly use Facebook to reach out directly to members of congress and, even, if you want, the president. And, yes, nearly all elected […]

Fake news or credible news: friends matter
Fake news or credible news: friends matter

Fake news or credible news: friends matter when it comes to sharing news on the social media according to a new study. “As social platforms such as Facebook or Twitter become major thoroughfares for news, the news organization that does the original reporting still matters,” according to the American Press Institute. “But the study demonstrates […]

Facebook promises no more third-party surveillance
Facebook promises no more third-party surveillance

Facebook promises no more third-party surveillance – that means companies who sell to police agencies information on Facebook users, typically civil protesters. “Today we are adding language to our Facebook and Instagram platform policies to more clearly explain that developers cannot ‘use data obtained from us to provide tools that are used for surveillance’,” posted […]

Maybe 15% of your Twitter luv comes from bots
Maybe 15% of your Twitter luv comes from bots

Maybe 15% of your Twitter luv comes from bots. This according to a new research project conducted jointly by the University of Southern California and Indiana University. “We classified nearly 14 (million) accounts using our system and inferred the optimal threshold scores that separate human and bot accounts for several models with different mixes of […]

Twitter tightens troll tamping – yet again
Twitter tightens troll tamping – yet again

Twitter tightens troll tamping – yet again – with even greater precision and speed for those who suffer abuse on the platform. In what’s become a series of measures, each one aimed at further reducing harassment, everyone’s favorite micro-blog will be rolling out more tools to use its own technology, respond faster to complaints while […]

Has LinkedIn become more useful?
Has LinkedIn become more useful?

Has LinkedIn become more useful? Has the redesign of its desktop version (to make it more consistent with its mobile version) made the business social network more accessible and productive for you? Are you beginning to use LinkedIn as anything more than an electronic Rolodex? We’d like to know. Tell us what you think in […]

Instagram carousel takes images on a ride
Instagram carousel takes images on a ride

As a brand new feature in everyone’s favorite photo-sharing app Instagram carousel takes images on a ride. Could be it will also get Grammers used to swiping left to see Instagram advertising carousels, too. Call us cynical but, remember, we’ve been promised more Instagram advertising. Don’t get us wrong, like everyone else we love Instagram […]